What a way to begin a new year by grabbing one of the most coveted recognitions in the industry!
Globe Teleservices Pte. Ltd was chosen as the Best Telecom Service Provider 2020- Eurasia by APAC Insider. We believe that this is a huge achievement for us. We have been growing fast but industry awards like this help instill confidence in our partners and customers in our vision and our ability to action our growth ambitions as well as serve them as they look to scale their businesses.
No doubt, 2020 was a year of challenges for businesses worldwide. For the telecommunication sector, the year was indeed action-packed as the world utilized the internet and telecommunication like never before to transition into a new normal of working, shopping, entertainment, and enhanced communication. The sector became the backbone of the digital economy. The pandemic really tested the strength of the industry in more ways than one and the sector stood tall. Our customers were able to successfully navigate the rough waters of 2020 and ignited the digital ambitions of millions of consumers and businesses by offering them round-the-clock availability of enhanced telecommunication services.
In a world gone uber-digital, it was apparent that the telecom service providers and enterprises that make up our customers had more need than ever for our solutions. Globe Teleservices had the solutions, and the good fortune, to occupy the center of our customer’s strategic digital roadmap. Our innovative solutions offered them seamless support to help them reduce revenue leakage and improve customer loyalty and ultimately drive more profits from their investments.
The Asia Pacific market for telecom is among the most challenging in the world when it comes to consumer dynamics. Home to the most populous and second most populous nations in the world and having a very large digital-savvy population of millennials and generation Z individuals, the Asia Pacific market creates quite a competitive scenario for telecom players. Revenue from mobile services in the Asia Pacific region is estimated to reach a staggering USD 390.9 Billion by 2025. This region has usually been the early adopter for technology disruptions like 3G, 4G, mobile internet, and so on.
Such a rapid pace of growth puts a demand on the key players in the industry to focus on managing their digital infrastructure meticulously and keeping an eye out for removing inefficiencies and bottlenecks in their operations. At the same time, they need to be cautious about managing Capex and Opex costs and strike a balance between investments in innovation and investments in their core operational infrastructure. Data security, customer protection, preventing fraud, and revenue leakages are all key concerns in the present day.
Successful companies in this space leverage the services of specialist technology partners to identify and implement digital roadmaps that are most suitable for their projected business growth strategies. From re-inventing customer experience to launching new plans and products in the fastest “time to market”, technology has changed how telecom players can differentiate their brand image in this highly competitive market.
This is where we believe Global Teleservices made the most impact by building tailor-made solutions that solve the unique business challenges of our customers. This helped them drive more business volume without the risk of network disruptions and security threats thereby ensuring a seamless customer experience for their end-users.
We view the recognition from APAC Insider as a testament to the commitment and excellence of our team of over 350 dedicated professionals working across 6 regions globally. Their experience and technical prowess combined with our many strong partnerships have helped Globe Teleservices spread its influence to some of the world’s leading telecom players in APAC, Europe, Africa, and the rest of the world too.
Some of our products and offerings ranging from AntiFraud Firewalls to CPaaS and and our highly advanced real-time billing and reconciliation systems help over 100 top mobile operators create a direct impact on improving their revenue streams and minimizing fraudulent activities in their networks.
Our CEO, Ashutosh had recently said, “The key focus of Mobile Network operators today is on reducing revenue leakages and acquiring the trust of consumers. With our cutting-edge technology solutions, we are confident in enabling MNO to achieve both the outcomes.”
This recognition will prove to be a milestone in the growth story of Globe Teleservices. As the world is slowly moving out of the pandemic, it emerges as a more digital ecosystem. Telecommunication providers need to focus on delivering the right services to such consumers to ensure that they are able to live, work, learn, and grow. We at Globe Teleservices once again commit that we will be at the forefront of the movement to equip telecom players with the right technology to deliver a superior customer experience every time.