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Messaging – Latest Trends, Influences, And Technologies To Watch

December 6, 2023

Circa December 1992, a test engineer sent a Christmas greeting SMS to his colleague. That was the first SMS sent to someone ever. Since then, SMS has become one of the most widely used forms of communication. It remains popular and continues to grow despite being there for 30 years…

The Complexities of an Omnichannel Consumer Experience

November 22, 2023

Customers remain loyal to brands that can deliver a consistent and personalized omnichannel experience. In fact, a 2021 report outlined that 59% of consumers would prefer communicating with a brand that facilitated seamless communication across channels. However, delivering such an experience is easier said than done for enterprises. A host of challenges…

Enabling Innovations – The Purpose That Binds Us

November 22, 2023

Telecom is one industry that has transformed significantly in the last few years. We have come a long way from fixed landlines and dial-up internet to mobile phones with seamless voice, messaging, and data connectivity. As a member of this rising sector for years, we are thrilled to witness the…

Top Trends, Influences, and Technologies Driving Telecom Product Development

October 26, 2023

Today, almost every business can find at least one telecom product within their digital ecosystem. From voice call-enabled services to SMS authentication, they help companies elevate their digital experience significantly. But, it’s noteworthy that the need for a communications solution has transformed over the years. To understand the trends driving…

Trends & Technologies Enabling User Authentication and Onboarding

October 19, 2023

As the world has gone digital, user authentication has become one of the most challenging areas in the customer journey. Many enterprises have been trying to simplify this important stage of the customer lifecycle. From simple passwords to more innovative techniques like A2P SMS and Flash Calls, the user authentication…

The Data Domain – Why Modern Telecom Companies Need Data Products

September 18, 2023

With advancements in 5G technology and the increasing use of smartphones, telecom companies are looking to the future with renewed hope. The global shift to remote working has further contributed to the growth of the industry, with reports suggesting the global telecom market to reach $3.4 trillion by 2025. While this growth…

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