The Future of Work is Now.
With the rise of the hybrid workplace, UCaaS is becoming a must-have technology for every organization across any business. The business case for UCaaS isn’t new and buisnessess around the world are implementing this technology to encrypt communications, improve remote work, and streamline communications. Research shows that the global UCaaS market is growing and projected to reach USD 70 billion by 2028.
The new, hybrid workplace is all about flexibility. As VUCA continues to disrupt the world, organizations look toward building more operational resilience and ensuring nothing impacts business continuity.
UCaaS helps organizations to manage collaboration among employees, anywhere, anytime, over the cloud. It is a cost-effective solution for organizations across various industries and is well-suited to meet the latest demands of consumers.
UCaaS solutions are location-agnostic and help organizations deliver a consistent working experience, irrespective of whether employees are in the office, on the go, or the couch.
UCaaS is now a non-negotiable technology in the hybrid workplace and offers the following benefits:
Enable collaboration
Smooth collaboration is perhaps one of the clearest advantages delivered by UCaaS. UCaaS enables your workforce to receive the same seamless unified communication experience whether they are in the office or working remotely from a different location.
Unlike traditional premise-based communications, UCaaS allows employees to log in from anywhere on their preferred desktop or mobile device and get to work.
Since UCaaS is a centralized single platform, employees can access all communication and collaboration tools in one place. They do not need to switch through multiple applications to get work done. The solution saves time and improves productivity overall.
Enhance employee engagement
UCaaS is location-neutral and hosted on a cloud-based infrastructure, delivering greater uptime. UCaaS solutions provide employees access to real-time communications via iOS and Android devices, no matter where or how they work.
It simplifies the communication process and acts as a central hub for all interactions. It enables audio calls, video conferences, and file sharing.
Employees can easily navigate conversations with colleagues and customers irrespective of the location they are operating from. It enables real-time participation and allows those in remote locations to collaborate and contribute seamlessly with their colleagues.
UCaaS makes employee onboarding experiences more consistent, thus making it a valuable driver for employee engagement.
Employees get to participate in global projects, enjoy immersive work experiences, and feel included, despite working remotely.
Simplify IT management
Legacy communications create a massive load for IT departments. Keeping these systems up-to-date is effort-intensive, complex, and time-consuming. The complexity increases even more to accommodate the needs of the hybrid workforce. Executing upgrades in such systems become complicated and needs greater planning. There is also downtime to consider.
Legacy systems may also need a hardware upgrade to meet the rising demands of increased computing prowess. These upgrades can be expensive and managing disparate parts of multiple systems can become extremely complicated. IT teams also have to ensure that employees get access to new features and tools introduced in the ecosystem to grow fast.
UCaaS simplifies the systems updates for legacy infrastructures, making them seamless, automated, and fast. It frees up IT resources for high-value work and offers great scalability. Organizations can respond to market demands and add resources easily without pressuring IT teams.
Improve security
As the security perimeter of the enterprise blurs with the rise of hybrid work and the explosion of edge devices, organizations need to adopt new tools and strategies to maintain a robust security structure. UCaaS improves security posture, minimizes risks, and drives business continuity as solutions. It is hosted on off-site data centres and have built-in redundancies.
These solutions provide secure voice and data encryption and ensure that the data is secure when accessed from different locations. Improved access management and zero-trust security architecture are enabled with UCaaS to meet the security needs of the new hybrid workplaces.
However, not all UCaaS solutions are created equal. Reports show that between 50% and 75% of all help desk requests are related to a UC&C issue. Another survey revealed that 66% of respondents were moderately or extremely concerned that UC&C-related challenges could temporarily hinder productivity within their organization.
Organizations need to look for UCaaS vendors who furnish good quality-of-service (QoS) policies to drive real-time visibility to eliminate these challenges. Along with this, vendors need to deliver a comprehensive solution that allows organizations to reduce and consolidate the number of UCaaS platforms being used. UCaaS offers a unified view, greater visibility, and deep analytics to enhance decision-making capabilities and help drive better organizational outcomes. Additionally, they present quality communications services – from traditional UC&C and VoIP to video, business data applications, and more, on one platform.
We are happy to announce that we have recently bagged the Best Unified Communication Online Provider of the Year at the prestigious CC- Global Awards 2022. Let’s connect to see how we can be your partners for success by enabling your UCaaS journey. The carrier community believes in our solutions and you will know why when we connect!