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Building Relationships with Customers Across Channels

June 16, 2022

Most companies understand that customer satisfaction is key to long-term sustainability and growth. But delighting customers in today’s digital era requires you to constantly seek their feedback and learn how you can further enhance the experiences they have across channels and touchpoints. Read on as we discuss how you can...

The various aspects a call anti-fraud solution must cover

June 3, 2022

Security breaches and fraud are not new in the telecom industry. As technology gets sophisticated, hackers and fraudsters too get smarter. They are on the constant lookout for vulnerabilities and are relentless in testing firewalls for cracks and weaknesses. Scammers and fraudsters attack, take their profits, and leave before they can...

Business Messaging – Trends, Threats, and Opportunities

May 25, 2022

The world of business messaging has come a long way. With positive customer experiences known to increase customer spending by up to 140%, organizations are looking to put customers at the centre of their communications strategy and build longer and stronger relationships. But to successfully do this, they need to...

Do telecom companies have a customer experience problem

April 20, 2022

Telecom companies are facing a deluge of modern-day challenges: right from intense competition to the inability of their legacy infrastructure to keep up with the pace of disruption. While these challenges certainly impact the overall bottom line; another realm of the business that is constantly affected is customer experience. With...

Why it’s Time for Telecom Companies to Modernize their Tech Strategy

April 19, 2022

Telecom companies have come a long way from the days when they provided basic telephony services. This sector is now a ~$1.5 trillion market that makes all communication possible. This sector is now providing internet services, mobile enablement, and network services and fulfilling the soaring demand for digital services. As customer demands...

The Massive Enterprise Opportunity For The Telecom Sector

April 13, 2022

The telecom industry has historically been focused on individual consumers who consume a bunch of services including voice, video, Internet, and other communication services. But almost every telecom company now finds the B2C market saturated, with little or no scope for differentiation or driving long-term innovation. The current challenges of...

A Look Back at the Movers and Shakers at MWC 2022

March 7, 2022

The MWC Barcelona 2022 welcomed 61,000 physical attendees this year and we are happy to report that we contributed to this number. It was a phenomenal experience being a part of all the buzz and excitement and witnessing it as we used to in the past. The conference saw thousands...

The Coming Roller Coaster Ride for Private Networks

February 28, 2022

The chorus of industry voices is now drawing our attention to the rise of private networks. As the world becomes increasingly smaller owing to rising connectivity, private networks offer the opportunity to further shrink the world of business while ensuring elevated interactions and seamless communication. Today, high-speed, ultra-reliable, low-latency, high-density,...

Is It Time For The Next-Gen Option To OTP?

February 25, 2022

Two-factor authentication is now a staple in the business world when it comes to validating customer communications. Allowing businesses to verify user identity through two or more authentication mechanisms, the method has been helping in adding an extra layer of protection to any sign-in process and protecting the business against...

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