The telecom industry has been at the crux of the global pivot to remote operations. Lacking robust and resilient connectivity, most of the world’s industries would have run aground during the pandemic! Of course, telecom has always been a dynamic industry and sensitive to technological developments. So, what can the…
A quick scroll through the multiple SMS alerts on your mobile phone will show you just how much businesses have been using SMS to reach out to their customers. Whether it is sending promotional messages, transaction alerts, OTPs for security, or personalized messages like a birthday discount on products, businesses…
Mobile security is on top of everyone’s mind and for good reason – mobile phones are now seamlessly integrated into everyone’s personal or professional lives. Nearly all businesses allow employees to access corporate data from smartphones. This trend has become more prominent during the pandemic and is only expected to…
Worldwide, the traditional telecom industry has witnessed traditional revenue streams shrink but as the industry seeks further development and growth it’s turning its attention to Africa. The mobile revenue in Africa is predicted to grow to $68 billion by 2022. While voice revenues in all likelihood will be flat as…
When it comes to the world of messaging, we might think that the ubiquitous messaging apps have overtaken SMS in the race for adoption. However, while person-to-person SMS messaging is reducing, when it comes to business messaging, A2P messaging, and M2M, SMS is growing. The A2P market, for example, is…
Telecom companies might have been expanding at a rapid pace to reach the farthest corners of the world. With that goal achieved there were new challenges to navigate – like plummeting revenues from traditional mainstays like voice calls and a new competitor in the form of OTT services. For telcos,…
Gen Next for the telecom sector lurks in the wings worldwide. The fifth-generation (5G) telecommunications network promises to radically revolutionize the digital world by enabling real-time connectivity on a whole new level. We expect incredible new speeds, significantly reduced latency, and enormous bandwidths. Extraordinary opportunities like smart cities, telemedicine, autonomous…
Ever since the first transmission via ARPANET occurred in 1969, the internet has grown into such significance in our daily lives that it is being often referred to as one of the basic necessities of life alongside food, clean air, and water. Today, everything from mobile phones to the family…
Customer habits and expectations are changing rapidly. This is rapidly becoming the age of the Omnichannel customer. This has driven companies to become customer-centric and create communication strategies designed to connect with customers wherever they are present. To add to that, enterprise workforces are becoming more distributed and widespread. Inevitably,…