Revenue sharing fraud, PBX hacking, account takeover, bypass fraud, traffic pumping, subscription fraud – the types of fraud affecting the telecom sector are growing in number. In 2021 alone, telcos lost 2.22% or $39.89 billion of their revenue due to fraud. Imagine having to deal with all of these frauds in addition...
In the pursuit of digital transformation, there is a growing industry demand for enterprise solutions and services from the telecom sector. In the “new” post-COVID economy, existing enterprise solutions do not meet the changing market demands. And mobile apps like Facetime enable innovative communication capabilities, thus impacting the “traditional” telecom...
The focus on security is rising as businesses digitally transform, the world of work globally evolves, and collaboration across borders proliferates to drive innovation. Business employees today are no longer operating on their networks when accessing data or applications. Therefore, there’s a growing concern about data breaches and ransomware —...
Most companies understand that customer satisfaction is key to long-term sustainability and growth. But delighting customers in today’s digital era requires you to constantly seek their feedback and learn how you can further enhance the experiences they have across channels and touchpoints. Read on as we discuss how you can...
Security breaches and fraud are not new in the telecom industry. As technology gets sophisticated, hackers and fraudsters too get smarter. They are on the constant lookout for vulnerabilities and are relentless in testing firewalls for cracks and weaknesses. Scammers and fraudsters attack, take their profits, and leave before they can...
The world of business messaging has come a long way. With positive customer experiences known to increase customer spending by up to 140%, organizations are looking to put customers at the centre of their communications strategy and build longer and stronger relationships. But to successfully do this, they need to...
Telecom companies are facing a deluge of modern-day challenges: right from intense competition to the inability of their legacy infrastructure to keep up with the pace of disruption. While these challenges certainly impact the overall bottom line; another realm of the business that is constantly affected is customer experience. With...
Telecom companies have come a long way from the days when they provided basic telephony services. This sector is now a ~$1.5 trillion market that makes all communication possible. This sector is now providing internet services, mobile enablement, and network services and fulfilling the soaring demand for digital services. As customer demands...
The telecom industry has historically been focused on individual consumers who consume a bunch of services including voice, video, Internet, and other communication services. But almost every telecom company now finds the B2C market saturated, with little or no scope for differentiation or driving long-term innovation. The current challenges of...