Delivering products and services to the customers of today in a way that best suits them has become a top priority of today’s telecom C-suite. But as customer journeys become increasingly complex and expectations surge, enhancing customer experiences is no longer straightforward. Read on to know why customer experience has...
132 months 573 weeks 4015 days 96360 hours That’s 11 years of working together and achieving excellence. The Globe Teleservices (GTS) team achieved this milestone in February 2023. This has largely been possible due to the continued efforts and faith of our employees, customers, and business partners. As a solution...
The mobile phone or smartphone is at the heart of the digital economy, and understandably so. In the age of digital transformation, mobile devices are elevating the convenience associated with real-time communication, online shopping, and digital banking. As mobile-based services continue to rise, so does the need for identity-based security....
Over the years, enterprise communication tools have constantly evolved in both form and technology. During the COVID-19 pandemic, organizations quickly embraced the cloud platform for their communication and collaboration needs. In fact, in the year 2020, 61% of businesses migrated to the cloud and have since not looked back. As...
The market for global high-speed interconnects is estimated to reach $39.14 million by the end of 2023, increasing at a CAGR of 9% over the forecast period. As most in the telecom business know, these interlinks are tangible connections, cables, and interfaces that allow information and data to flow seamlessly...
Every interaction with the customer is an opportunity to create a positive impression. As businesses work hard to keep up with customer expectations, they are re-evaluating ways to elevate customer experiences with the most appropriate technology applications. Customer behaviors have also evolved dramatically in the wake of the COVID-19 pandemic and have...
Over the past few years, the telecom sector has come under increased pressure as traditional value pools fail to contribute to growth. While this sector has constantly been working towards building greater connections, it must now focus more on delivering digital-native (Uber and Netflix-like) experiences and redefining interaction models. The rate at...
The Future of Work is Now. With the rise of the hybrid workplace, UCaaS is becoming a must-have technology for every organization across any business. The business case for UCaaS isn’t new and buisnessess around the world are implementing this technology to encrypt communications, improve remote work, and streamline communications....
In recent times, industry regulations like GDPR and CCPA have highlighted the importance of data privacy for individual customers. To this effect, even Google has moved its deadline for stopping third-party cookies to 2023. Since 2014, Tim Cook, CEO of Apple, has also emphasised the importance of consumer privacy. As data privacy...