Customers remain loyal to brands that can deliver a consistent and personalized omnichannel experience. In fact, a 2021 report outlined that 59% of consumers would prefer communicating with a brand that facilitated seamless communication across channels. However, delivering such an experience is easier said than done for enterprises. A host of challenges...
Telecom is one industry that has transformed significantly in the last few years. We have come a long way from fixed landlines and dial-up internet to mobile phones with seamless voice, messaging, and data connectivity. As a member of this rising sector for years, we are thrilled to witness the...
Today, almost every business can find at least one telecom product within their digital ecosystem. From voice call-enabled services to SMS authentication, they help companies elevate their digital experience significantly. But, it’s noteworthy that the need for a communications solution has transformed over the years. To understand the trends driving...
As the world has gone digital, user authentication has become one of the most challenging areas in the customer journey. Many enterprises have been trying to simplify this important stage of the customer lifecycle. From simple passwords to more innovative techniques like A2P SMS and Flash Calls, the user authentication...
‘Global operations’ is no longer an uncommon dream for companies but an absolute reality across the business world. And we can safely say that communication technology has been a major facilitator of this boundaryless marketplace. The telecom sector plays a key role in helping enterprises build global teams and serve...
The telecom industry is growing rapidly and becoming a pivotal enabler of the world’s progress. Various factors, like the advent of 5G, remote and hybrid work, rising demand for high-speed data services, etc., are now seen as integral to this growth. Of course, the use of IoT, AI, and edge...
With advancements in 5G technology and the increasing use of smartphones, telecom companies are looking to the future with renewed hope. The global shift to remote working has further contributed to the growth of the industry, with reports suggesting the global telecom market to reach $3.4 trillion by 2025. While this growth...
Private networks continue to grow in adoption and popularity around the globe. In fact, the research firm Analysys Mason has predicted that the number of private wireless networks, including 5G and LTE, will grow to over 20,000 by 2026. They also expect that enterprises will spend around $5 billion on...
Customer experience has emerged as a defining factor in business success, shaped by the trailblazing efforts of digital giants like Amazon, Apple, Netflix, and Uber. These industry disruptors have set new standards with their seamless and personalized interactions, raising customer expectations to new heights. A recent survey revealed that 72%...