Excellent customer relationships are the most-used not-so-secret weapon for successful businesses. In this digital age, companies are building excellent customer relationships through strategic and well-planned methods for personalized communication. However, this is a time of omnichannel customer contact. The scope for communication extends across telephonic, SMS, Internet-based IM communications, emails,...
Technological advancements are accelerating innovation across the fintech industry. A collaboration between both the sectors is driving economic transformation by bridging the gap between digital connectivity and financial inclusion. Collaboration between telcos and FinTechs in Africa is an inspiring example. Telcos not only provide calling services and mobile reception, but...
The telecom industry is no stranger to security threats. From phishing to SMS scams, the industry has seen it all. However, the industry is still seeing a spike in these threats. For example, in 2022, consumers in the US lost $330 million to SMS scams. What’s more? Telecom operators have...
The role of customer experience in telecom is being radically transformed in the wake of increased digitization. As 5G networks, better infrastructure, and newer markets emerge, the telecom sector is at the cusp of a customer experience transformation. It’s also true that in many ways, the telecom industry has the...
The one factor that distinguishes great companies from mediocre ones is personalization. Great companies personalize experiences and go beyond transactional relationships to engage with customers and build long-lasting bonds with them. So, what’s stopping other companies from delivering these elevated experiences? According to Statista, 80% of companies acknowledge the impact...
Conversations around the evolution of telecommunications, wireless networks, internet services and more, usually revolve around communications and business applications. While the power of telecommunication has indelibly changed that space, it has also transformed other aspects with a far deeper and life-changing impact. This blog explores how modern telecom solutions are...
The telecom sector is experiencing rapid technological evolution and adoption. Telecom-specific technologies heralded by the coming of 5G and the rise of themes like OpenRAN, and network virtualization are helping improve efficiency and performance. The rise of technologies such as cloud, IoT, and 5G are also helping this sector improve...
As the world becomes a global village, people rely on international calls and SMS to connect across borders. In fact, it has become one of the most reliable revenue sources for telecom operators. According to a Global Market Insights report, the International Voice Carrier market will grow to $120 billion...
In an industry that prides itself on keeping the world connected digitally, the telecom sector is no stranger to security threats. With the highest number of global DDoS attacks, it has long relied on firewalls as a primary threat aversion mechanism. Legacy firewalls have been a mainstay for a while...