The role of customer experience in telecom is being radically transformed in the wake of increased digitization. As 5G networks, better infrastructure, and newer markets emerge, the telecom sector is at the cusp of a customer experience transformation. It’s also true that in many ways, the telecom industry has the…
The one factor that distinguishes great companies from mediocre ones is personalization. Great companies personalize experiences and go beyond transactional relationships to engage with customers and build long-lasting bonds with them. So, what’s stopping other companies from delivering these elevated experiences? According to Statista, 80% of companies acknowledge the impact…
Conversations around the evolution of telecommunications, wireless networks, internet services and more, usually revolve around communications and business applications. While the power of telecommunication has indelibly changed that space, it has also transformed other aspects with a far deeper and life-changing impact. This blog explores how modern telecom solutions are…
The telecom sector is experiencing rapid technological evolution and adoption. Telecom-specific technologies heralded by the coming of 5G and the rise of themes like OpenRAN, and network virtualization are helping improve efficiency and performance. The rise of technologies such as cloud, IoT, and 5G are also helping this sector improve…
As the world becomes a global village, people rely on international calls and SMS to connect across borders. In fact, it has become one of the most reliable revenue sources for telecom operators. According to a Global Market Insights report, the International Voice Carrier market will grow to $120 billion…
In an industry that prides itself on keeping the world connected digitally, the telecom sector is no stranger to security threats. With the highest number of global DDoS attacks, it has long relied on firewalls as a primary threat aversion mechanism. Legacy firewalls have been a mainstay for a while…
The telecom industry is innovating rapidly. PWC reports that over 200 telecom companies had already launched 5G networks by the beginning of 2023. It further predicted that 50% of global telecom connections would be 5G by 2025. It is further expected to increase to 75% by 2027. This year, the…
The telecom industry is widely regarded as one of the key enablers of today’s digital economy. From connecting people to empowering consumer applications through a host of services, the industry plays a vital role in streamlining digital experiences. In fact, several businesses actively consider the health of telecom networks in…
Circa December 1992, a test engineer sent a Christmas greeting SMS to his colleague. That was the first SMS sent to someone ever. Since then, SMS has become one of the most widely used forms of communication. It remains popular and continues to grow despite being there for 30 years…