For long, the African continent has not been included in the so-called growth engines that have been credited with driving progress. However, the tide has turned. Over the last few years, the region has finally found a true enabler of growth – digitalization. Africa is witnessing a rapid adoption of…
Gone are the days when Mobile Network Operators (MNOs) relied on voice calls and SMS to generate revenue. The telecom industry has witnessed a dip in revenues from voice calls and SMS in the last few years. Voice traffic decreased consistently after peaking in 2014. According to Tejas Sawant, the…
At the recent MWC Barcelona 2024, SMS fraud was a popular topic of discussion. In several panel discussions and other engaging sessions, expert speakers and industry pioneers delved into the security challenges of mobile communications. One enduring concern was the need for recalibration to end vulnerabilities in messaging systems. So,…
Excellent customer relationships are the most-used not-so-secret weapon for successful businesses. In this digital age, companies are building excellent customer relationships through strategic and well-planned methods for personalized communication. However, this is a time of omnichannel customer contact. The scope for communication extends across telephonic, SMS, Internet-based IM communications, emails,…
Technological advancements are accelerating innovation across the fintech industry. A collaboration between both the sectors is driving economic transformation by bridging the gap between digital connectivity and financial inclusion. Collaboration between telcos and FinTechs in Africa is an inspiring example. Telcos not only provide calling services and mobile reception, but…
The telecom industry is no stranger to security threats. From phishing to SMS scams, the industry has seen it all. However, the industry is still seeing a spike in these threats. For example, in 2022, consumers in the US lost $330 million to SMS scams. What’s more? Telecom operators have…
The role of customer experience in telecom is being radically transformed in the wake of increased digitization. As 5G networks, better infrastructure, and newer markets emerge, the telecom sector is at the cusp of a customer experience transformation. It’s also true that in many ways, the telecom industry has the…
The one factor that distinguishes great companies from mediocre ones is personalization. Great companies personalize experiences and go beyond transactional relationships to engage with customers and build long-lasting bonds with them. So, what’s stopping other companies from delivering these elevated experiences? According to Statista, 80% of companies acknowledge the impact…
Conversations around the evolution of telecommunications, wireless networks, internet services and more, usually revolve around communications and business applications. While the power of telecommunication has indelibly changed that space, it has also transformed other aspects with a far deeper and life-changing impact. This blog explores how modern telecom solutions are…