Worldwide, the traditional telecom industry has witnessed traditional revenue streams shrink but as the industry seeks further development and growth it’s turning its attention to Africa. The mobile revenue in Africa is predicted to grow to $68 billion by 2022. While voice revenues in all likelihood will be flat as...
When it comes to the world of messaging, we might think that the ubiquitous messaging apps have overtaken SMS in the race for adoption. However, while person-to-person SMS messaging is reducing, when it comes to business messaging, A2P messaging, and M2M, SMS is growing. The A2P market, for example, is...
Telecom companies might have been expanding at a rapid pace to reach the farthest corners of the world. With that goal achieved there were new challenges to navigate – like plummeting revenues from traditional mainstays like voice calls and a new competitor in the form of OTT services. For telcos,...
Gen Next for the telecom sector lurks in the wings worldwide. The fifth-generation (5G) telecommunications network promises to radically revolutionize the digital world by enabling real-time connectivity on a whole new level. We expect incredible new speeds, significantly reduced latency, and enormous bandwidths. Extraordinary opportunities like smart cities, telemedicine, autonomous...
Ever since the first transmission via ARPANET occurred in 1969, the internet has grown into such significance in our daily lives that it is being often referred to as one of the basic necessities of life alongside food, clean air, and water. Today, everything from mobile phones to the family...
Customer habits and expectations are changing rapidly. This is rapidly becoming the age of the Omnichannel customer. This has driven companies to become customer-centric and create communication strategies designed to connect with customers wherever they are present. To add to that, enterprise workforces are becoming more distributed and widespread. Inevitably,...
There is intense competition in the telecom sector. Customer expectations have increased. That’s why telecom operators can no longer afford to use legacy network infrastructure. They are not built for the current type of services. Network infrastructure modernization has become so important in this context. The modern network infrastructure is...
Communications service providers (CSPs) worldwide are battling a fast-evolving landscape of stagnating revenues from traditional services, growing customer expectations, and cut-throat competition from agile and well-funded OTT entrants. This resultant tightening of revenue and cost squeeze is motivating CSPs to seek new strategies to cut costs and reignite growth. It...
The present era of connection that we live in demands businesses not just meet customer needs but anticipate them and then, exceed them. A volatile market, fluctuating consumer demands, and rising competition, however, make the playing field more complex. With the consumer firmly in the driver’s seat, delivering elevated customer...