Gen Next for the telecom sector lurks in the wings worldwide. The fifth-generation (5G) telecommunications network promises to radically revolutionize the digital world by enabling real-time connectivity on a whole new level. We expect incredible new speeds, significantly reduced latency, and enormous bandwidths. Extraordinary opportunities like smart cities, telemedicine, autonomous…
Ever since the first transmission via ARPANET occurred in 1969, the internet has grown into such significance in our daily lives that it is being often referred to as one of the basic necessities of life alongside food, clean air, and water. Today, everything from mobile phones to the family…
Customer habits and expectations are changing rapidly. This is rapidly becoming the age of the Omnichannel customer. This has driven companies to become customer-centric and create communication strategies designed to connect with customers wherever they are present. To add to that, enterprise workforces are becoming more distributed and widespread. Inevitably,…
There is intense competition in the telecom sector. Customer expectations have increased. That’s why telecom operators can no longer afford to use legacy network infrastructure. They are not built for the current type of services. Network infrastructure modernization has become so important in this context. The modern network infrastructure is…
Communications service providers (CSPs) worldwide are battling a fast-evolving landscape of stagnating revenues from traditional services, growing customer expectations, and cut-throat competition from agile and well-funded OTT entrants. This resultant tightening of revenue and cost squeeze is motivating CSPs to seek new strategies to cut costs and reignite growth. It…
The present era of connection that we live in demands businesses not just meet customer needs but anticipate them and then, exceed them. A volatile market, fluctuating consumer demands, and rising competition, however, make the playing field more complex. With the consumer firmly in the driver’s seat, delivering elevated customer…
Hands-free tech has evolved considerably from its initial days of allowing people to listen to music or attend calls on wireless earphones and headphones. While this still is a major functionality and significant part of the hands-free culture prevalent today, there are numerous other innovative consumer experiences that have become…
The telecom industry is undergoing seismic shifts. Investments in consecutive generations of technology are no more a guarantee of a return on capital expenditure. Simultaneously, digital start-ups are overturning traditional products and services of communications service providers (CSPs). Given this state of disruption, telcos need to look at all means…
The battle for customer acquisition and retention has become cutthroat in the telecom industry. With more consumers’ choices than ever, tremendously low switching costs, and universal access to new services, the telecom industry is undergoing rapid change and growing competition. As the revenues from traditional voice and messaging avenues continue…