Telecom is one industry that has transformed significantly in the last few years. We have come a long way from fixed landlines and dial-up internet to mobile phones with seamless voice, messaging, and data connectivity.
As a member of this rising sector for years, we are thrilled to witness the many drastic changes transpiring now. We have seen sharply increased, near ubiquitous, connectivity among businesses and individuals, including those based in remote locations. Further, we have had a chance to see how the smaller nations and developing economies have progressed because of communication and information accessibility.
These transformations and first-hand experiences have shaped our ethos and led us to embrace the philosophy of enabling innovations.
What Is ‘Enabling Innovations?’
‘Enabling Innovations’ is a philosophy that our company and affiliates have adopted to codify our DNA as we try to meet customer demands.
We understand that in an ever-changing business landscape, innovation is a key differentiator. It helps enterprises meet and exceed customer needs, often before they become apparent. This enables them to thrive in challenging times, stay ahead of the competition, and increase their revenue.
This bedrock philosophy of ‘enabling innovations’ guides us and our affiliate companies to build products that solve significant problems in finance and telecom.
Take the example of the telecom industry. Fraudulent calls and messaging, SIM box scams, and IP-PBX have resulted in the telecom industry losing $40 billion to fraud alone.
As such, we have built solutions like AI/ML-based anti-fraud voice to safeguard businesses from fraudulent calls and scams. We further provide real-time analytics on messaging traffic and message delivery status to help companies improve connectivity and communication.
You can read more about fraud and how to overcome it in this blog.
We also offer international voice and SMS services for underdeveloped nations to bridge the global connectivity divide and uplift economies. Our solutions provide connectivity to businesses located in remote locations and help them take advantage of new opportunities.
Like Globe Teleservices (GTS), our affiliate companies have also built innovative solutions to solve major global issues.
How Our Affiliates Are Building Innovative Solutions?
CERF
CERF is the enterprise arm of GTS. It has a vast network of 100+ direct carrier connects and provides customer experience, engagement, and security solutions to enterprises worldwide.
GTS TechLabs
GTS TechLabs leverages emerging technologies like AI and data analytics to build solutions that will redefine telecom and fintech industries. Products like Armour X, TxtChain, CPaaS+, and Grentor help MNOs transform and improve efficiency.
Armour X, for example, uses AI/ML capabilities to detect anomalies in traffic patterns. It identifies SIM Farm and IP-PBX frauds, Interconnect fraud, etc. Further, it secures the network from voice and messaging fraud and improves customer experience.
FinBraine
FinBraine offers next-gen lending and eKYC software for telecoms, microfinance institutions, banks, and eCommerce industries. They have built products like IDBRAINE and CREDBRAINE to promote financial inclusivity and provide businesses and individuals with easy access to funds.
How Will Our Customers and Developing Economies Benefit from Our Philosophy?
Although we cater to different clients and industries, each of these affiliates was built to provide innovative solutions.
We have kept innovation at the heart of technologies, methods, and tools built for our clients. It’s the reason why we have been able to empower emerging economies in Africa to deliver everything from healthcare to education. It’s also why we have been able to build products that secure financial systems and provide people access to funds for purchases.
We promise to continue innovating through our ‘enabling innovations’ philosophy. We promise our customers that innovation will be the core of everything GTS and our group of companies develop. It will open new opportunities for businesses to grow and earn revenue. More importantly, it will improve financial inclusion and empower citizens to access funds and purchase whatever they want.
Watch out for this space to know more. We will continue to discuss and promote innovation.
For more information on GTS and our solutions, get in touch.