Security | Globe Teleservice

Strengthening SMS Networks Against Modern Threats

Telecom networks today face an escalating threat from a growing underground model known as Fraud-as-a-Service (FaaS). It allows fraudsters to offer ready-made fraud kits, enabling scammers to exploit SMS networks for malicious purposes. The financial toll of these scams is staggering, with telecom operators, enterprises, and end-users all suffering the consequences.

The Rise of FaaS in SMS Fraud

Fraud-as-a-Service is fueling a global surge in SMS scams, hitting telecom operators with major financial and reputational damage.

FaaS and Its Impact on the SMS Network

FaaS works by enabling fraudsters to manipulate SMS traffic through various illicit methods, including:

Grey Routes & SMS Bypass Fraud: Fraudsters use unlicensed routes to bypass legitimate networks, leading to lost revenue for telecom operators and degraded service for customers.
SIM Farms: Criminals use large-scale SIM card farms to send out fraudulent messages in bulk, which are often used for scams or spam.
SMS Phishing (Smishing): Scammers use fraudulent SMS messages to trick users into sharing sensitive information, leading to identity theft or financial losses.
SMS Pumping Fraud: This technique involves tricking users into unknowingly sending premium-rate messages, adding charges to their phone bills.
Flash Calls vs. SMS OTP Fraud: Fraudsters use flash calls (calls that disconnect immediately) to verify accounts, bypassing SMS OTP (One-Time Password) authentication systems, leading to unauthorized access to accounts.

How Telecom Companies Are Fighting Back

To combat this growing threat, telecom companies are adopting advanced technologies and strategies:

AI-driven fraud detection: By analyzing SMS patterns in real-time, telecom companies can identify and block suspicious activity before it causes harm.
Next-gen firewalls & traffic filtering: Telecom companies can use firewalls and traffic filters to block grey routes and prevent unauthorized access to their networks.
Regulatory compliance & stricter authentication: Telecom operators must adhere to regulatory guidelines and implement stronger authentication methods to ensure secure SMS exchanges.
Cross-industry collaboration: Telecom companies must work together with other industry players against FaaS networks, sharing intelligence and tools to combat telecom frauds.

Fraud-as-a-Service is a growing threat to telecom networks, operators, and consumers. According to the Mobile Ecosystem Forum (MEF), 39% of consumers across ten surveyed countries encountered at least one SMS scam attempt in the past year. By understanding the mechanics of SMS scams and adopting next-gen AI-powered fraud management like Armour, telecom companies can protect their revenue, reputation, and customer trust.

Talk Their Talk: Personalizing Communication with CPaaS

When it comes to winning customer loyalty, one size definitely doesn’t fit all—especially when communicating across generations. This is where Communication Platform as a Service (CPaaS) helps brands bridge the gap, delivering personalized, seamless experiences whether you’re engaging with Gen Z, Millennials, Gen X, or Baby Boomers.

Understanding What Clicks with Each Generation

Let’s get to decoding how each generation engages with their favorite brand – and how CPaaS is making it all happen.

Gen Z (Born 1997–2012):
Instant gratification is key! They love texting, social media DMs (especially Instagram and Snapchat), and AI-powered chatbots. With nearly 75% of Gen Z showing interest in AI during their shopping journey in 2024, brands can win big by using CPaaS features like AI-driven chatbots and WhatsApp messaging for lightning-fast, personalized interactions.

Millennials (Born 1981–1996):
Flexible and tech-savvy, Millennials toggle between SMS, app-based messaging, social media, and email. CPaaS helps brands target them by integrating SMS promotions, loyalty program notifications via apps, and live chat support for that instant yet human touch.

Gen X (Born 1965–1980):
Think email, SMS, and voice calls – Gen X values professionalism and convenience. CPaaS platforms let businesses automate appointment reminders through SMS and offer quick query resolution over email or calls, striking the right balance between formal and fast.

Baby Boomers (Born 1946–1964):
Boomers still favor traditional communication methods like voice calls, email, and simple SMS. CPaaS solutions ensure businesses can offer click-to-call options, clear email updates, and personalized SMS reminders, keeping the experience warm, human, and easy to navigate.

With our next-gen solution – CPaaS+, engage with customers on their preferred channels, enhancing their experience and building loyalty through:

Omnichannel Integration: Switch between SMS, WhatsApp, voice, video, or email – effortlessly matching the user’s preferred mode.
AI & Chatbots: Offer instant AI-based responses for younger generations, with seamless handoffs to human agents for older demographics.
Personalization & Data Insights: Use real-time analytics to send targeted campaigns, recommendations, and service updates tailored to each user.
Security & Compliance: No matter the generation, privacy matters. CPaaS ensures secure, compliant communication, vital for industries like finance and healthcare.

As brands in the evolving digital era, it’s crucial to switch tones, channels, and styles depending on your audience. With CPaaS+, create meaningful, future-ready connections across all age groups.

Voice Frauds in Telecom: Safeguarding Revenue and Trust

Fraud in voice networks is not just about financial losses; it’s about brand reputation, customer loyalty, and long-term sustainability. When fraudsters manipulate networks to bypass costs, inflate charges, or deceive customers, businesses take the hit—not just in revenue but in credibility. According to the Communications Fraud Control Association (CFCA), global fraud losses in the telecom industry amount to a staggering $39.89 billion, nearly 2.22% of the total global revenue.

Types of AI-Powered Voice Frauds

Voice fraud is evolving rapidly, with AI playing a pivotal role in making scams more convincing. A survey found that 10% of internet users worldwide have encountered AI-generated voice scams, while another 15% know someone who has fallen victim to them.

Here are some common voice frauds:

Bypass Fraud: Fraudsters route calls through unauthorized networks to avoid paying legitimate termination fees, leading to revenue loss.
Arbitrage Fraud: Criminals exploit differences in call termination rates to generate artificial traffic and siphon profits.
Call Transfer Fraud: A fraudulent call gets transferred to a premium-rate number, racking up charges for the unsuspecting user or business.
CNAM Revenue Pumping: Fraudsters manipulate Caller ID Name (CNAM) services to generate revenue from fake calls, damaging a business’s credibility.

How Can Operators Safeguard Their Network

Fraudsters are constantly evolving their tactics, but operators can fight back with proactive strategies:

AI-Powered Fraud Detection: Integrating an advanced fraud management tool that detects, analyzes, and blocks suspicious activity in real time.
Machine Learning-Based Monitoring: AI-driven monitoring continuously learns from fraud patterns and adapts to new threats.
Network Security Audits: Regular audits can identify vulnerabilities and prevent fraud before it impacts revenue and trust.

Voice fraud isn’t just an operational challenge—it’s a direct attack on revenue and customer trust. As fraudsters become more sophisticated, stay ahead with our AI-powered fraud prevention solution that protect the network, ensuring that the first line of defense stays intact.

Beyond Prevention: AI in Fraud Management

Telecom operators are constantly locked in a relentless battle against fraudsters. Imagine this: A network operator wakes up to discover thousands of fraudulent transactions overnight, resulting in millions in losses. This isn’t just a hypothetical scenario – it’s a growing reality. According to the Communications Fraud Control Association (CFCA), the telecom industry suffered an estimated $38.95 billion in fraud-related losses in 2023, a staggering 12% increase from previous years. Traditional fraud detection systems, which react after an attack, are no longer enough. The urgency to shift from reactive to proactive fraud management has never been greater.

The Shift to Proactive Fraud Management

For years, telecom and enterprise networks have relied on rule-based fraud detection methods. To stay ahead, networks must transition from merely responding to fraud incidents to actively preventing them before they occur.

AI/ML-Driven Fraud Detection and Real-Time Threat Mitigation

The integration of AI and Machine Learning (ML) is revolutionizing fraud management. Unlike traditional methods, AI-powered systems analyze vast amounts of data in real-time, identifying patterns that indicate fraudulent activities.

Key capabilities include:

Intelligent Traffic Monitoring: AI continuously scans network traffic to detect unusual patterns and block suspicious activities in real time.
Adaptive Threat Detection: ML models evolve with emerging fraud tactics, identifying new attack vectors before they cause damage.
Automated Risk Scoring: AI assigns risk scores to transactions, enabling instant decision-making and reducing false positives.

The Future of Fraud Prevention in Telecom Networks

As fraud tactics evolve, so too must prevention strategies. Future trends in telecom fraud management include:

Blockchain for Secure Transactions: Ensuring data integrity and reducing the risk of tampering.
Advanced Threat Intelligence Sharing: Collaboration between telecom operators to stay ahead of emerging threats.
Hyperautomation in Fraud Detection: AI and ML working in tandem to automate fraud detection and response at scale.
Network API: Provides real-time access to network intelligence, enabling instant fraud detection, automated security enforcement, and seamless authentication.

In today’s digital landscape, merely detecting fraud isn’t enough. Safeguard your network, reputation and end-consumer by leveraging AI, behavioral analytics and real-time monitoring with our next-gen fraud management solution, Armour. The shift from reactive to proactive fraud management is not just a necessity—it’s the future of secure telecom operations.

Get in touch with our expert to know more.

AI vs. Fraud: The Next-Gen Battle for Security

Fraud is evolving, and so is the fight against it. With cybercriminals deploying increasingly sophisticated tactics, traditional fraud detection methods are no longer enough. AI is stepping in as a game changer, helping operators and enterprises safeguard their end-consumers with predictive analytics and real-time threat detection. The impact is evident—according to Market.us, the AI in Fraud Detection Market was valued at USD 12.1 billion in 2023 and is set to reach USD 108.3 billion by 2033.

The Rise of AI in Fraud Prevention

AI has become the backbone of modern fraud management, leveraging Machine Learning (ML) and Generative AI (GenAI) to analyze vast amounts of data, detect patterns, and predict potential threats. Unlike traditional rule-based systems, AI-driven fraud detection evolves continuously, identifying anomalies and stopping fraudulent activities before they cause damage.

AI-Powered Fraud Detection Techniques

AI employs multiple techniques to combat fraud effectively:

Behavioral Analysis: By monitoring user behavior, AI identifies deviations that may indicate fraudulent activity, such as unusual transaction patterns or login attempts.
Anomaly Detection: AI detects irregularities in real-time, flagging suspicious activities that deviate from normal usage trends.
Predictive Analytics: Using historical data, AI forecasts potential fraud attempts and enables proactive security measures.
Real-Time Threat Monitoring: AI-driven systems provide continuous monitoring, allowing instant responses to fraudulent activities and minimizing financial losses.

The Evolving Fraud Landscape

Fraudsters are adapting, employing AI themselves to bypass security measures. From deepfake scams to AI-generated phishing attacks, threats are becoming more sophisticated. However, AI also evolves in response, strengthening security through continuous learning and adaptation. GenAI is particularly impactful, as it helps security systems simulate potential fraud attempts and prepare countermeasures in advance.

Challenges and Ethical Concerns

While AI-powered fraud prevention is highly effective, it comes with its own set of challenges:

False Positives: Overzealous AI may flag legitimate transactions as fraudulent, leading to customer dissatisfaction.
Data Privacy: AI relies on vast datasets, raising concerns about user privacy and compliance with regulations like GDPR.
AI Bias: Improperly trained AI models may exhibit biases, potentially leading to unfair fraud assessments.

What’s Next? The Future of AI in Fraud Management

AI will continue to revolutionize fraud management with advanced deep learning models, blockchain integration for enhanced security, and AI-driven cybersecurity solutions. Tackle fraud head on with our AI-powered solution, Armour, and redefine security.

Get in touch with our experts to stay ahead in the evolving landscape.

Achieving High-Performance Security for Modern Enterprises

As cyber threats become more sophisticated, enterprises must implement robust security measures to protect their systems. However, many traditional security solutions often lead to network lag, slowing down operations and affecting overall performance. The solution lies in blending cutting-edge AI with advanced network infrastructure, enabling businesses to secure their systems in real-time without compromising on speed or performance. As per the latest report from GLF, 60% of carriers are using AI-driven systems to enhance fraud detection and prevention. In today’s fast-paced digital landscape, companies need security that not only protects but also enhances customer experience without hindering performance.

AI’s Role in Real-Time Protection

AI can analyze massive volumes of data instantly, identifying potential threats and vulnerabilities before they affect the network.
AI continuously learns and adapts, improving security measures with each new threat.
Automated, AI-driven solutions enable businesses to detect, prevent, and respond to cyber threats instantly—without human intervention or delays.

Seamless, Scalable Security

AI-based security measures can scale as the enterprise grows, protecting ever-expanding networks without degrading performance.
This allows businesses to stay secure, even when dealing with high volumes of data or heavy network traffic.

Advanced Threat Detection

AI systems provide continuous monitoring of network traffic, analyzing patterns and behaviors in real-time.
Suspicious activities or anomalies are flagged immediately, ensuring proactive threat mitigation.

Reduced Human Error

Automation through AI minimizes the risk of human error, offering a more reliable and effective security approach.
Reducing manual intervention also speeds up responses to potential threats, improving overall efficiency.

Real-Time Adaptability

Unlike traditional security systems, AI can dynamically adjust to emerging threats, making it more effective against new and evolving risks.

Achieving the Best of Both Worlds

In an increasingly connected world, businesses can’t afford to compromise on security or speed. AI-powered solutions are bridging this gap, offering enterprises the ability to protect their networks without sacrificing performance. By leveraging AI, organizations can not only enhance their security but also maintain the seamless connectivity that drives growth and innovation.

Ready for Secure, Fast, and Seamless Connectivity?

At Globe Teleservices, we specialize in AI-driven fraud management solutions that ensure your network stays bulletproof without compromising on speed or performance. Ready to enhance your security without slowing down? Get in touch with our team to learn more about our solutions tailored to your enterprise’s needs.

Securing Digital Communication: The Role of A2P SMS in Fraud Prevention

In the digital age, where online transactions and interactions have become the norm, fraud prevention has emerged as a critical concern for both businesses and consumers. With the increasing sophistication of cyber threats, companies are constantly seeking effective ways to secure their communication channels and protect user data.

A2P SMS and its Role in Combating Fraud

A2P SMS is not only a familiar and widely used communication method but also a powerful tool for enhancing security. Its ubiquity, simplicity, and instant delivery make it an ideal choice for various security applications.

Some of the key use cases of A2P SMS in fraud prevention are:

1. Two-Factor Authentication (2FA)

One of the most common applications of SMS in fraud prevention is Two-Factor Authentication (2FA). SMS-based 2FA adds an extra layer of security to user accounts by requiring a second form of verification, usually a unique code sent via SMS, in addition to a password.

According to a report by Google, 2FA can block 100% of automated bot attacks and 96% of phishing attacks allowing users to secure their account data.

2. Real-Time Alerts

Another critical use of SMS in fraud prevention is sending real-time alerts for suspicious activities or transactions.

By receiving immediate notifications, users can verify the legitimacy of the action or take steps to secure their accounts, such as changing passwords or contacting customer support.

3. Transaction Monitoring

SMS services are also valuable for monitoring financial transactions, providing real-time confirmations, and alerts to help curb illegitimate activities.

If a customer receives an SMS alert for a transaction they did not initiate, they can promptly report it, enabling the business to block the transaction and prevent further fraudulent activities. According to a study by Javelin Strategy & Research, SMS alerts have been shown to reduce fraud losses by up to 30%.

4. Identity Verification

SMS is a powerful tool for verifying user identities during account creation or sensitive transactions, reducing the risk of identity theft and fraud.

With SMS-based identity verification, businesses can ensure that only legitimate users gain access to their services.

How SMS Services Help Enterprises Provide a Secure Environment for Their Customers

By leveraging SMS services for 2FA, real-time alerts, transaction monitoring, and identity verification, enterprises can significantly enhance their fraud prevention efforts. These services provide a reliable and cost-effective means of protecting sensitive information and preventing unauthorized access. Moreover, the widespread adoption of SMS as a communication tool ensures that these security measures are accessible to a broad audience, regardless of their location or device type.

Securing Your Digital Future with A2P SMS

In today’s digital landscape, where cyber threats are constantly evolving, businesses must adopt robust fraud prevention strategies to protect their customers and assets. SMS services have proven to be an indispensable tool in this effort, providing a range of applications that enhance security and combat fraud.

From Two-Factor Authentication to real-time alerts and identity verification, Globe Teleservices’ A2P SMS service offers a versatile and effective solution for securing digital communication and preventing fraudulent activities.

Stay ahead of cybercriminals and provide a safer, more secure experience for your customers with us!

The Growing Necessity of SMS Firewall Solutions in Business Communication

In today’s digital landscape, A2P SMS is a rapidly expanding sector, with countless companies leveraging it to enhance customer communication, marketing and authentication process. Amidst this growth, SMS firewall solutions have become essential components of business strategies, driven by the increasing number of market players, subscriber complaints and regulatory pressures. A managed SMS firewall offers a comprehensive approach to control SMS traffic cost-effectively, through fraud prevention to protect subscribers from threats.

The Critical Role of SMS Firewalls

The global SMS firewall market is projected to reach USD 3.0 billion by 2025, spurred by security concerns and the significant revenue share of international SMS traffic. With growing enterprise demand for fraud detection, the necessity of SMS firewalls has never been more apparent.

Enterprises aim to expand and retain their customer base, build trust, and foster loyalty. However, threats like SMS spoofing, spam, and smishing undermine trust, potentially causing brands to lose customers permanently.

According to Statista, approximately 36% of global users have experienced SMS scams. The importance of an SMS firewall solution is underscored by the proliferation of grey routes and the escalating threat of fraudsters exploiting SMS networks. Grey routes, which lack commercial agreements between senders and mobile operators, lead to revenue leakage and damage brand reputation.

Combating Security Challenges with SMS Firewalls

Managed SMS firewalls employ high-performance scanning techniques to combat threats, scrutinizing every message, originator, source, and route. Through rule-based filtering and clear traffic segregation, SMS firewalls help with fraud prevention, enabling long-term capital gains.

Some of the frauds faced by Mobile Network Operators (MNOs) and enterprises include:

Artificially Inflated Traffic: Bots generate one-time PIN requests to create undue costs and benefit fraudsters.
Flubot: Similar to a flu outbreak, Flubot spreads through fraudulent links leading users to malicious sites, infecting phones with malware.
Smishing: SMS phishing deceives consumers into revealing sensitive data.
Grey Routes: These routes bypass MNOs’ charging systems, resulting in revenue loss and leaving users vulnerable to privacy risks.
SMS Trashing: Unlike the other frauds, this type targets businesses and organizations, charging them for undelivered messages.
SIM Farms & SIM Boxes: This type of fraud utilizes a large number of SIM cards to send illegal messages.

Securing the Future of Enterprise Messaging

In the highly regulated A2P SMS sector, security has become a crucial differentiator for carriers aiming to protect their business communication, safeguard subscribers, and boost A2P revenues. Implementing a robust SMS firewall solution provides bulletproof defense against a wide range of attacks. Proactive measures, including machine learning, cloud-based deployment, fraud response frameworks, and comprehensive reporting mechanisms, are vital to combating fraud. This helps prevent revenue leakages, ultimately securing trust and enhancing experiences.

To safeguard your network and ensure innovative, secure customer communications, get in touch with us to deploy our next-gen AI-capable SMS firewall, Armour. Enable innovation #ei and keep your customers safe with our robust network security solutions.

For more information on our A2P firewall solution, read to know how we have helped Tigo Tanzania, part of the AXIAN telecom group, to tackle frauds in their network, leading to revenue losses.

The Future of Business Communication Why CPaaS is a Game Changer

As customer expectations continue to rise amidst increasing business costs, the quest for efficiency, and privacy challenges, companies face a crucial question: what do customers want right now? How can brands personalize, reach, and deliver communication that is interactive and engaging? Customers today demand fast, consistent, and personalized interactions every time they engage with a company. They seek exceptional products and services and show loyalty to brands that deliver. This makes it pivotal for enterprises to use Communication Platform-as-a-Service (CPaaS) to ensure seamless experiences.

What is CPaaS?

CPaaS, or Communications Platform as a Service, refers to cloud-based platforms that allow businesses to easily integrate real-time communication capabilities into their existing applications. This means you can add voice, A2P SMS, video, chatbots, email, and other functionalities into your business’s communication stack.

These platforms typically offer communication APIs, including:
Messaging APIs: For transactional and marketing messages, reminders, alerts, and two-way conversations.

Voice APIs: For seamless global voice calls.
Email APIs: To effortlessly send, receive, and track sent emails.
Verification APIs: For a more secure customer journey.
Video APIs: For top-notch in-app video experiences.

Additionally, CPaaS offers advanced features such as bots, live agent interactions, campaign management, and analytics.

The Digital Transformation with CPaaS

The future of customer engagement is digital. For many, this means turning to CPaaS to improve operational efficiencies and customer support. From conversational AI to various messaging platforms and social applications, CPaaS helps brands reach their customers through their preferred channels. This is crucial as contemporary consumers prefer real-time interactions tailored to their preferences and accessible through their chosen communication channels.

As per experts the CPaaS industry will surpass $34 billion in sales by 2026.Gartner also predicts that by 2025, 95% of global enterprises will use API-enabled CPaaS solutions to boost customer engagement.

How CPaaS is Transforming Businesses

Real-time Engagement: Engage with customers at the moment they need you, transforming interactions into opportunities.
Customized Communication: Leverage customer data to create relevant and personalized communications.
Efficiency and Precision: Conserve time and resources with streamlined processes.
Informed Decisions: Use collected customer data to make informed decisions.

Impact of CPaaS on Modern Business Communication

CPaaS is a versatile solution that embeds real-time communication channels directly into business applications using APIs, SDKs, and documentation. These capabilities include:

Messaging: SMS/MMS, toll-free, OTT channels (like WhatsApp and Messenger), and multi-party, multichannel conversations.
Voice Calling: VoIP, PSTN, and SIP trunking.
Video Calling: P2P, group rooms, and interactive livestreaming.
Email: Transactional and marketing emails.
Verification/Identity: One-time passcodes, strong customer authentication, and line-type lookup.

CPaaS bridges the gap between businesses and customers, facilitating interactions where and when they bring the most value to the customer experience. This omnichannel automation is beneficial serving industries such as healthcare, nonprofits, retail, real estate, travel and hospitality, education, insurance, and banking.

Agile, Meaningful Customer Communications

CPaaS has revolutionized the communications landscape, enabling brands to provide flawless, always-on customer interactions on their favorite channels. With best-of-breed solutions for messaging, voice, email, video, verification, and more, Globe Teleservices is poised to help businesses create a robust, scalable ecosystem for meaningful conversations.

Ready to learn more about how we enable innovation #ei through our CPaaS+ solution? Discover why Financial Times and Statista recognized us among the High-Growth Companies Asia-Pacific 2024. Dive into our platform and see how we can help manage and improve your customer engagement.

(link to the press release: https://globeteleservices.com/globe-teleservices-recognized-among-the-high-growth-companies.php)

Harnessing the Power of A2P Messaging to Revolutionize Business Communication

In today’s rapidly evolving digital landscape, businesses must constantly adapt to stay ahead. One of the most transformative tools in recent years has been A2P (Application-to-Person) messaging. This has revolutionized how businesses communicate with customers, driving engagement and streamlining operations. A2P has become crucial for all enterprises and MNOs. This has driven market growth, with projections reaching a CAGR of 3.9%, reaching an estimated value of USD 96.9 billion by 2032.

What is A2P Messaging?

A2P SMS allows companies to send messages from an application or software directly to a mobile user. With a high open rate of 98% in comparison to emails which is 20%, making it a critical tool for businesses of all sizes. It enables seamless communication between businesses and their target audiences through automated, application-driven messages. Rich Communication Services (RCS) and its multimedia capabilities have further led to personalization, further enhancing engagement.

Check out what experts have to say about the use of RCS for business communications.

(Youtube video link: RCS and Conversational Commerce | MEF India 2024 )

Common Applications for A2P Messaging

It is a versatile platform, supporting various interactions such as appointment reminders, transaction notifications, verification from e-commerce platforms, etc. These include customer service bots, providing customized and relevant content automatically, enhancing customer experience and loyalty.

How Does A2P Messaging Work?

It operates by sending messages optimized for mobile display through specialized gateways that work with mobile carriers. These gateways ensure secure delivery to the recipient’s devices, presenting the text messages in familiar formats. Optional automated responses can further improve engagement. Real-time reporting allows the sender to track progress as needed.

9 Ways to Leverage A2P Messaging for Business Growth

Two-factor Authentication (2FA): Send one-time passwords to strengthen account security and prevent unauthorized access.
Appointment Reminders: Reduce no-shows with allow easy rescheduling to improve service efficiency.
Billing Updates: Notify customers of upcoming dues or changes, creating a smoother billing experience.
Purchase Notifications: Provide instant confirmations of online purchases, including event details for tickets complete with links.
Reservation reminder: Ensure timely arrival or cancellation for reservations at hotels or restaurants.
Shipping Notifications: Keep customers informed about package delivery statuses.
Unusual Activity Alerts: Automatically alert customers to potential security threats or best practices, fostering trust and safety.
Marketing Notifications: Keep your customers informed about ongoing promotions, sales and special offers, boosting sales.
Customer Feedback & Complaints: Collect real-time customer feedback through automated surveys and response prompts to enhance service quality.

A2P messaging is one of the most effective ways to reach your customers, regardless of the services you offer. By leveraging Globe Teleservices’ A2P messaging platform, you can launch secure and impactful marketing campaigns, ensuring enhanced reach and minimal disruptions. Embrace to improve customer service, increase efficiency, and achieve greater ROI in your business operations.