December 2022 | Globe Teleservice

A New Innovation for Improving Security

The mobile phone or smartphone is at the heart of the digital economy, and understandably so. In the age of digital transformation, mobile devices are elevating the convenience associated with real-time communication, online shopping, and digital banking.

As mobile-based services continue to rise, so does the need for identity-based security. According to a Javelin Strategy report, identity-related frauds cost companies $52 billion and impacted over 42 million citizens in 2022 in the US alone. Experian’s Global Identity & Fraud Report shows how the APAC markets are also troubled with identity fraud, with one in four consumers falling prey to the same.

Telecom operators do not simply approach mobile identity as the means to sign in and perform authentic transactions. Mobile identity is also the key to preventing identity fraud and validating user actions. Hence, in recent years, mobile identity solutions have been gaining more adoption in the telecom sector.

Overall, the global market for digital identity solutions is projected to grow to $70.8 billion by the year 2030. According to >Juniper Research, mobile identity solutions will be the source of identification for over 3 billion mobile users by 2024.

But what are mobile identity solutions, and how can they improve security? Let’s discuss.

What are Mobile Identity Solutions?

Mobile identity solutions are online verification tools that enable real-time user identification and verification. With their secure authentication layer, these solutions can secure all types of digital transactions happening on user-owned mobile phones. Additionally, mobile identity solutions can easily integrate with other mobile apps through APIs.

How do mobile identity solutions work? Through access to user data collected by the telecom operators.

This includes customer data such as:

Mobile number
First and last name
Registered address
Device location and type

Depending on the provider, mobile identity solutions provide a host of features, including:

Federated identity or a single sign-on service that uses the same digital identity across multiple systems and devices.
Multi-factor authentication or additional security layers for users’ access to confidential data and services on mobile phones.
Digital signatures for using the same identity across a range of services.
Service portals through which brands can send SMS to mobile users highlighting their products or service.

Next, let’s discuss the benefits of mobile identity solutions.

Benefits of Mobile Identity Solutions

With the increase in online fraud, telecom companies realise the importance of mobile identity solutions in user authentication. Here are some of the security-related benefits of using a mobile identity solution:

1. Authentic Transactions

In today’s digital economy, the mobile phone is driving both economic and social transformation. As more consumers switch to online transactions, companies need to provide them with a safe and authentic way to perform these transactions. Mobile identity solutions provide this level of security – along with the convenience of easy user validation and authentication.

2. Prevention of Digital Fraud

As more mobile data gets transmitted on the web, there are higher chances of data leakage or “bad” actors intercepting the data. In most online frauds, hackers are interested in stealing users’ information, like their credit card numbers, social security numbers, or even their medical information. Identity solutions provide users with guidelines on digital privacy.

3. Improves Brand Trust

With in-built call portals, mobile identity solutions enable companies to build brand trust among customers. Every call is now identifiable with the brand name, social media handle, and company logo. Besides improving brand recall, mobile identity helps customers identify unknown numbers or those without any digital identity.

4. Data Protection with Digital Identity Wallets

Digital identity wallets provide a safe and convenient tool for mobile users. They can use wallets to verify their identity, perform authorised transactions, and electronically sign documents. Mobile identity wallets also protect confidential information using secure protocols like two-factor authentication and one-time passwords.

5. Instant User Validation

Mobile identity solutions can quickly validate users on their registered mobile phones. They can streamline sign-up processes and user logins without any interruption. By authenticating online transactions, they can shorten the purchase cycle, thus improving brand trust and loyalty. Additionally, they can reduce customer churn by seamlessly integrating with third-party customer solutions.

Summing Up

In summary, mobile identity solutions provide a safe and convenient solution to authenticate and validate mobile phone users. In the telecom sector, mobile-based identity is quickly replacing traditional forms of paper-based identification methods. Identity solutions can counter the challenges of online fraud, identity theft, and data breaches.

With its innovative solutions and technology expertise, Globe Teleservices has served as a reliable partner for global telecom companies. Our tech-driven business solutions can meet their current and future business requirements. We offer a host of technology-related services in mobility solutions, cloud computing, international messaging, and managed services.

Looking for a reliable technology partner for your telecom solutions? Get in touch with us today.

A Modern Vision of an Enterprise Communication System on the Cloud

Over the years, enterprise communication tools have constantly evolved in both form and technology. During the COVID-19 pandemic, organizations quickly embraced the cloud platform for their communication and collaboration needs. In fact, in the year 2020, 61% of businesses migrated to the cloud and have since not looked back.

As it stands, the global market for cloud communication tools will grow to $22.4 billion by 2028, up from $4.63 billion in 2021.

But what’s driving the growing adoption of cloud communication today?

Notably, after reaching 1 billion subscriptions in 2022, 5G technology is expected to boost cloud communication. Also, Gartner predicts that AI-powered chatbots will emerge as the primary channel for customer service by 2027.

At the same time, it’s noteworthy that organizations face various challenges with their existing communication infrastructure. Let’s discuss them and outline the benefits of an enterprise communication system on the cloud.

Current Challenges in Enterprise Communication

Effective enterprise communication can either make or break the business. It can improve work-related productivity among employees, increasing efficiency and profitability.

Here are some existing challenges that are currently hindering enterprise communication:

1. Non-Standardised Communication Strategy

Companies without a standardized communication strategy are unable to address questions such as:

How should communication flow between employees at the same level?
How should company updates be delivered to employees – internal calls or official emails?

Large enterprises require a strategic approach to communication between the leadership team and employees.

2. Outdated Technology

Businesses often adapt slowly to the latest technologies in their communication strategy. This, again, poses numerous challenges, such as low employee engagement and inefficient sharing of real-time business information.

As enterprises switch to the remote working model, they cannot sustain their business using outdated communication tools and technologies. For instance, companies use email tools as the primary mode of enterprise communication. While they work great for external customer communication, they’re not so effective for internal communication.

3. Overload of Information

Information overload is among the leading challenges facing enterprise communication. To improve employee engagement, organisations must regularly inform their workforce about important business decisions and policies. However, this can also lead to unnecessary information overload in the form of unread emails and information that is not relevant to their work.

Additionally, constant team meetings or emails can impact the workforce’s time and productivity.

4. Organisational Silos

Organisational silos (or poor cross-functional collaboration) are another communication-related challenge for most enterprises. Effectively, this means organisations have multiple functions that fail to share information with other departments. Lack of cross-functional communication can ultimately lead to customer complaints and loss of revenue.

How does cloud communication address these challenges? Let’s discuss.

Benefits of Cloud Communication Systems

A cloud-based communication system is the best solution for enterprises looking for business agility and cost-effective communication with customers and employees.

Here are some of the cloud communication capabilities that can benefit enterprises of all sizes:

1. Designed for Remote Working

The future of the workplace is no longer restrained to any location. For organizations adopting the “work-from-home” model, work doesn’t take place within any office or cubicle. With cloud communication tools like internet phones, instant chats, and video conferencing, the geographical location of users does not matter anymore. For example, a cloud-powered VoIP system can facilitate communication with its plugin functionality.

2. Centralised Communication System

Organizations waste both time and productivity working with disparate communication tools that are not easy to learn. On cloud platforms, organizations can build a single centralized system that can reduce wasted time and efficiency. Safe to say, employees have a streamlined experience with a single communication platform, which can also boost their engagement and productivity.

3. Unified Communication Across Platforms

Enterprise-level companies need to communicate using more than voice. For example, communication platforms can include video-calling, voice connectivity, and text messaging. Cloud communication enables unified communication by integrating all these capabilities as a single service.

4. Streamlined Communication Between Departments

Using cloud-based tools, organizations can now streamline collaboration between departments or business functions. This effectively eliminates silos and encourages information sharing. For example, the cloud-powered UCaaS application serves all communication needs by tracking conversations and collaboration among bigger teams.

The Way Forward with Cloud Connect

Effective communication is the cornerstone of realising business success in any industry domain. To this effect, outdated communication tools are among the leading challenges facing business enterprises.

As a telecom solution provider, Globe Teleservices (or GTS) has developed Cloud Connect — a smart communication tool for enterprise customers. With this solution, organizations can set up a “virtual” office space in any remote location across the globe. Some of our cloud-powered products include local number service, mobile-based local number service, and unified communication.

Looking to implement the next-generation enterprise communication system on the cloud? Get in touch with our experts today!

The Essential Qualities To Look For in a Top-Notch Interconnects Provider

The market for global high-speed interconnects is estimated to reach $39.14 million by the end of 2023, increasing at a CAGR of 9% over the forecast period.

As most in the telecom business know, these interlinks are tangible connections, cables, and interfaces that allow information and data to flow seamlessly within complicated systems. They act as vital linkages between numerous components and devices, allowing communication, data transfer, and messages. Their importance arises from their capacity to maintain continuous connectivity, excellent performance, and dependable operation inside complex systems, as international telecom networks undeniably are.

A poorly constructed structure can cause a variety of problems that will plague your system from start to finish, so you want to make sure you’re picking the best provider out there.

This article discovers what qualities you should look for while selecting an interconnects provider:

The report rates the various solution providers across over 30 KPIs. Over the past decade, Rocco has adopted a market research approach based on:

Cost-Effectiveness

The best way of assessing the cost-effectiveness of your provider is to examine their value proposition. Consider the track record of the solutions, the warranty terms, and any additional services or support offered. Even though the cost may be slightly greater, a top-tier provider will offer interconnects that deliver long-term value and deep reliability.

While the overall cost is crucial, it is also critical to guarantee that the connections facilitated fulfil the requisite quality, dependability, and durability standards. When analysing overall cost efficiency, consider the total cost of ownership, which includes considerations such as upkeep, alternate options, and downtime support. For example, at Globe Teleservices, we provide our customers with premium assistance in making economical international calls without sacrificing call quality and overall performance.

Experience, Specialization, and Global Presence

Choosing a top-tier interconnects provider should include taking into account their years of industry experience. A long-standing presence illustrates a provider’s capacity to adapt to new technology and industry demands. It demonstrates their ability to overcome obstacles, build expertise, and sustain their firm over time.

Also, be sure to examine their track record by looking through case studies or success stories that demonstrate their experience in the industry. Next, look for a company that specialises in connectivity solutions for the telecom industry. This specialization demonstrates their in-depth knowledge in connecting technology and, therefore, the likelihood that they will be able to offer an effective solution.

Of course, consider whether they have a presence in international markets, such as Africa, Asia, Europe, and America, alongside their interconnects with global telecom providers. Overall, choose providers that have been at it for a while, as this means they have learned how to overcome the difficulties of this industry.

For this, look for client testimonials, reviews, or references to determine how they are regarded for customer satisfaction. Positive feedback demonstrates their dedication to quality and customer service.

Emphasis on Security

It is critical to evaluate the adherence to quality standards when selecting a top-tier telecom company. They must reflect their dedication to sustaining high-quality communication and standards across their whole operation.

Of course, different industries have their own set of criteria and regulations that interconnects must follow. The provider should show full awareness of these needs, as well as a track record of satisfying industry-specific standards.

When evaluating the quality of their services, be sure to ask these questions:

Do they ensure low latency for voice calls for better call quality?
What’s their approach to ensure the best high-quality international routes?
Do their solutions facilitate live quality assurance?

When it comes to the concept of “quality”, the company should ensure uninterrupted high-quality communication.

Support

They should be knowledgeable about the products they provide to be able to provide expert guidance and assistance. Whether it’s helping with product selection, troubleshooting problems, or making recommendations, the provider’s technical professionals should be accessible and dependable resources.

In concrete terms, evaluate the provider based on these questions:

Do they provide 24/7 NOC support?
How easily reachable are they?
What’s their response time for support requests?
Do they provide any aid for diagnostic and troubleshooting?
Do their support staff provide product training?
What level of technical support is facilitated?

Wrapping Up

The best service providers should not only offer top-notch solutions, but should also have a presence in international markets, adhere to security standards, provide 24/7 support, and ensure quality communication.

At Globe Teleservices, we provide our customers with the best-derived rates and help them enhance international voice communications. Learn more about our smart voice solutions here.