The Coming Roller Coaster Ride for Private Networks

The chorus of industry voices is now drawing our attention to the rise of private networks. As the world becomes increasingly smaller owing to rising connectivity, private networks offer the opportunity to further shrink the world of business while ensuring elevated interactions and seamless communication.

Today, high-speed, ultra-reliable, low-latency, high-density, power-efficient, wireless connectivity has become essential for enterprises. As such it hardly comes as a surprise to see enterprises looking for solutions that help them manage their sprawling wireless LAN ecosystems.

Data has also become an essential commodity in the wake of a growing appetite for 5G and WAN connections. Safeguarding data also now emerges as a top priority.

Private networks are becoming uniquely positioned to offer a solution to these challenges. They promise enterprises the capability to keep their data protected while providing the capacity and superior connectivity needed to realize the advantages of technology applications such as M2M and IoT.

What are private networks?

A private network is a telecommunication network that is built and operated by a telecommunication provider and is built specifically for an individual enterprise. These networks are usually deployed on a single site and extended across the length and breadth of the enterprise. Private LTE/5G networks can also help address wide-area network requirements, such as a utility’s need to monitor a transmission network.

While a private network needs similar elements as a public network, these networks are different from public mobile networks in some specific ways. That said, they can capably manage and provide support to the wide-area network requirements of the enterprise while supporting tools acquired from the consumer smartphone market.

The private networks, however, need spectrum. The spectrum can be leased from a carrier or another spectrum owner. These networks also need a virtualized core, be it as proprietary equipment from a vendor or disaggregated hardware and software from one or more different vendors. The core can also be commodity hardware that runs open-source software.

Apart from containing the database of subscribers and SIM management, the core ensures complete control over how and which users connect and their usage parameters. The other functions of the core include traffic shaping, billing and data plan rules, quality of service rules, and network monitoring-related parameters.

Private networks improve speed, latency, privacy, and security for enterprise network operations. This is so because the network traffic stays bounded “on-premise” and does not need to be sent back and forth to a core network in a distant location.

With the world moving towards becoming even more connected than it is today, the growing value of data and increasing data needs of technologies such as IoT, leveraging private networks seems like an attractive next step for enterprises. For telecom providers, this spells tremendous opportunity. They stand to gain as enterprises lean towards high-performing and reliable wireless networking solutions to drive business outcomes.

New factors contributing to the continuing rise of private networks

The role of private networks in enterprise operations is well understood. As we have seen, the use-cases are many and the benefits clear. The interesting thing now is the many new application scenarios, use-cases, and prospective user segments that are emerging to further drive up the buzz around private networks.

The conversation around digital transformation has become increasingly louder. This has changed how data is viewed, stored, collected, and analysed. This is compelling regulators to contemplate and help create an environment that enables responsible usage of data and other public resources in enterprise digital transformation paradigms. Given this, regulators across the globe have to look at models to drive spectrum licensing by taking inspiration from the existing licensing models across Germany, the UK, or the US (shared licensing) model.

The impact of the COVID-19 pandemic also cannot be ignored in contributing to the rising demand in private networks. Schools, districts, municipalities, and other segments that do not fall under the addressable market associated with private networks need digital capabilities. As such they are now looking at deploying private LTE networks to add and leverage digital capabilities that will increase their reach and improve accessibility.

For telecom providers, the focus, so far, has been towards enabling enterprise mobility and WAN networks. However, with telecommunications becoming the lifeblood of the modern enterprise, telecom providers now have ample opportunity to increase their service portfolio and help enterprises embrace digital transformation and keep pace with technological transformations.

However, before we realize the true potential of private networks, telecom providers will have to address the existing network slicing challenges. Network slicing is one of the most compelling capabilities promised by 5G. Telcos will have to identify how to apply different slices to different enterprises connecting to their core network while ensuring that the same is not implemented among different application types and device groups within the same enterprise. As such telcos will now have to understand enterprise IT needs better and build compelling programs to address the enterprises’ communication needs.

Enabling technology adoption, driving digital transformation, and cloud-enabled/driven everything is table stakes now for enterprises. For telecom providers, this spells tremendous opportunity. Talk to us to understand more about the possibilities and challenges of adopting such next-gen technologies.

 

Is It Time For The Next-Gen Option To OTP?

Two-factor authentication is now a staple in the business world when it comes to validating customer communications. Allowing businesses to verify user identity through two or more authentication mechanisms, the method has been helping in adding an extra layer of protection to any sign-in process and protecting the business against breaches due to lost or stolen credentials.

While receiving a code or OTP on a registered mobile device for one login or transaction has been one of the most popular authentication mechanisms, it is now time for the next-gen option to OTP: Flash Call!

What are the challenges associated with OTP?

When users try to log into an app or try to make a banking transaction, OTP has been the go-to choice for secure authentication. According to reports, SMS-based authentication revenue will reach$39 billion globally in 2022, representing 5% of total operator-billed revenue.

Although OTPs help adds an additional layer of security, they bring with them their own set of challenges. For instance,

  • OTPs are known to be inconvenient and not very user-friendly. Users who aren’t very tech-savvy often find the OTP process confusing, unnecessary, or even cumbersome.
  • OTPs demand a reliable cell phone signal as well as sufficient battery life, which when not guaranteed, can result in delivery failures.
  • Many times, due to poor network, users fail to receive the OTP or receive it very late, requiring them to reinitiate the authentication process all over again – causing a high level of frustration, especially with banking transactions.
  • Some OTPs that are sent to the mailbox also tend to be delayed or land in the spam folder, which again leads to lost access.
  • For apps or transactions that make use of 3rd party messaging providers, users are also likely to incur a per-text charge to access their OTP and go ahead with the authentication process.
  • When using a mobile application that initiates an OTP process, toggling between the app window and the SMS window isn’t always everyone’s cup of tea; there is also the possibility of the wrong code being entered by the user, which requires users to start over again.
  • Users who need to authenticate a login while travelling abroad often do not receive an OTP because they do not have the international roaming facility enabled on their device.
  • For users whose OTP device is lost or stolen, multiple login attempts by bad actors can permanently lock them out of their accounts.

That apart, SMS is also the target of fraud and prone to security issues created by routing through questionable providers and grey routes.

What is Flash Call?

As the latest method for two-factor authentication, Flash Call reduces the widespread dependency on OTP, while helping overcome issues about inconvenience, data security, and lack of user-friendliness. It uses voice – instead of messaging – for authentication and is a far more customer-centric and cost-efficient solution to authenticate users, helping verify a user’s identity – without involving an SMS code. Since it involves no user interaction, Flash Call has the potential to disrupt the highly established A2P SMS market.

For instance, the global messaging app WhatsApp is reportedly working on integrating Flash Call as an alternative to OTP. Instead of making users enter a one-time, 6-digit code that they receive by SMS, the new Flash Call feature will allow WhatsApp to directly make a call to their device and verify the phone number – without users having to take any action. Such authentication will not overcome all the drawbacks of OTP; it will also pave the way for quicker verification and improved customer satisfaction.

How does it help businesses?

Flash Calling authentication is expected to near 128 billion calls globally by 2026; here’s how the new mechanism can aid businesses:

  • Accelerate the authentication process: Unlike the time-consuming OTP process where users have to open their SMS application to check for the OTP and enter it to authenticate themselves, Flash Call automates this verification process – without users having to do anything. As an automatic call is made – and then rejected – and the last four digits are automatically inserted, the device is instantly verified – thus accelerating the authentication process.
  • Offer a richer user experience: Flash Call allows businesses to have a greater ability to customize the user interface, the overall user experience is richer and more engaging. Since users no longer have to go back and forth between apps, there is a considerable increase in user satisfaction, which, in the long run, can also lead to better loyalty and retention.
  • Improve conversion rates: Flash Call is also a great way to improve conversion rates. Since users are no longer distracted by receiving and entering one-time passwords, businesses can pave the way for automatic verification and ensure quicker user signup – which can result in improved conversion rates in the long run.
  • Enable better security: Flash Calls are also known to more secure and amenable to privacy. Since the mechanism cannot be intercepted or terminated by fraudsters, it results in a higher level of security. At the same time, for apps or transactions that are used across multiple devices, Flash Call will make it easier and safer for users to log in to each device separately.
  • Reduce operational costs: Businesses today end up spending way too much money running their business for activities that span marketing, online advertising, analytics, and more. Common 2-factor authentication mechanisms like OTP only add to these costs, especially in countries where operators charge high rates for SMS and phone calls. Flash Call is a great alternative to the expensive OTP, allowing businesses to save a considerable sum on the authentication process.

As a new technology that can be used to authenticate users, Flash Call is a great alternative to the traditional, costly, and ineffective OTP authentication method. Not only does it enable quicker and more efficient authentication; it also aids in improving the end-user experience through automated verification. Given the numerous benefits it offers over OTP, Flash Call might just become a hot favourite for commerce, payments, and telecom companies. When that happens, let us show you how a powerful new alternative to OTP could work!

 

5 “New-Age” Digital Solutions that Could Occupy the Thoughts of Telecom Leaders

The digital revolution, driven by high-speed internet connectivity and a plethora of software products and services has become the backbone of social, economic, and technological prosperity today. Communication systems are evolving. As the technology landscape matures and provides more robust solutions to help enterprises and businesses navigate a complex, dynamic, and competitive business world, new and creative business models, products, and services are emerging to fulfil consumer demands.

The telecom sector has a pivotal role to play in this dynamic new age.
Here is a look at five new-age digital solutions that telecom leaders should care about

CPaaS and telecom

The CPaaS market has been on an incremental and steady rise. The demand for cloud communications expanded use cases and prompted new suppliers to enter the market. CPaaS, or Communications Platform as a Service (CPaaS), allows organizations to cherry-pick real-time communications features, such as voice, video, and messaging, and embed them into business apps and services. This delivery model allows organizations to customize their communication stack and allows employees to communicate with each other and with customers on a platform and device they want.

CPaaS is cloud-based and software-driven and allows application developers and product owners to tap into and leverage digital and mobile features without having to build or locate any of the expensive physical network infrastructures.

While API providers and network owners are riding the CPaaS wave, it is time for telecom providers to identify how to cash in as well. Telecom providers often do not partner with CPaaS developers since they offer few APIs. The process infrastructure also tends to increase the time-to-market.

However, telecom leaders have the opportunity to get a share of the CPaaS pie since they have access to mass telephony. The cost and routing control, the database of phone numbers, and SIP or traditional switch infrastructure can be put to use to deliver a value proposition for CPaaS.

That apart, telecom companies can extend their services to a wider range of sectors such as entertainment, gaming, fintech, social media, etc. to advance their projects that blend video, voice, text, data analysis, and interactive communications and help deliver better feature-rich services.

IoT

Forecasts estimate that there will be more than 50 billion connected IoT devices in use across the globe by 2030. The greatest advantage that the telecom companies have is that of the infrastructure that exists with mobile phone towers and internet cables infrastructure serving the groundwork for creating new solutions and services based on 5G and IoT.

The IoT market is also expected to reach $381.16 billion in 2025 at a CAGR of 24% as IoT use cases and industry adoption continues to increase rapidly. Apart from the use of IoT in home automation where the role of the telecom providers becomes that of providing exceptional mobile and network connectivity, there are significant opportunities for telecom companies to leverage in industries such as manufacturing, security, agriculture, logistics, smart cities, etc. that run on IoT.

Especially as 5G arrives, there will be a need for IoT specialists to help telecom companies implement the technology into existing infrastructure and business processes.  Some telecom companies might need to build their own IoT platforms that aid the development of custom products and services to meet customer needs.

Telecom can not only help organizations adopt IoT to drive better outcomes but can develop IoT-linked products and services. IoT connectivity services and data storage and management are the usual suspects of where telecom providers come into the picture. Telcos can also provide better data and analytics from IoT-generated data and help businesses extract valuable insights from raw metrics.

Telecom leaders can drive real-time asset monitoring by employing extended communications networks in conjunction with cloud computing to collect signals from embedded devices and deliver them to the industry-tailored applications.

By adding IoT to their offering mix, telecom leaders can increase revenues by offering IoT services and solutions, retaining clients, and attracting new ones.

Edge Computing

Edge computing is gradually becoming a mainstay in the digital solutions toolbox especially as 5G explodes onto the scene. Analysts reveal that almost 75% of enterprise-generated data is expected to be created and processed outside the cloud or the traditional data centre by 2025. Most cloud computing giants such as AWS and Google are not ready for operating in massively distributed and remote edge environments.

The need to run edge computing at a massively distributed scale and the increasing reliance on the cloud to enable remote/hybrid work has accelerated the race to 5G adoption. With edge computing coming into the picture, telecom leaders have a greater chance for market dominance. This is because the hyperscale data centre advantage demonstrated by public cloud providers becomes irrelevant at the edge even though the uniform software stack advantage persists.

With 5G, organizations can distribute workloads to run at the Edge and reshape cloud computing and user experiences. 5G offers increased distribution, greater network speed and reliability, and the capability to provide new experiences because of reduced latency. These experiences will be powered by applications running on the network edge in contrast to running in the cloud.

For telcos, this means accelerating their move from a hardware-driven appliance model into a software-defined architecture and developing the capabilities and taking advantage of open-source technologies like Kubernetes as a potential foundation for 5G deployment. Delivering higher performance, lower latency, distributed scale, and stringent SLAs will become essential for telecoms as 5G and Edge become the next cloud disrupters.

Rich Communication Service (RCS)

RCS or Rich Communication Service is now emerging as the successor of SMS services. RCS is a feature-rich messaging service that allows organizations to create richer conversations with their customers. RCS delivers the eye-catching function of OOT applications and also leverages the unbeatable reach of SMS.

WhileRCS is not going to replace OTT applications, native messaging based on RCS is the next evolution of operator-led SMS and will play a big role in the new messaging environment. Customers are also ready to embrace RCS with some major brands already leveraging RCS heavily.

Telecom leaders have to work towards providing fully interoperable, RCS-based cross-operator advanced messaging platforms and develop the right partnerships with aggregators, and connectivity service providers to ride the RCS boom.

AR and VR

AR and VR are attracting a lot of attention today as these technologies are in the next stage of delivering new value propositions. They are now moving out of the realm of gaming and finding real-world applications across industries such as manufacturing, healthcare, worker safety, and compliance, aviation, oil, and gas, etc.

Telecom providers can dip their toes in the AR and VR pool since they are an essential part of the ecosystem. They help with the discovery and delivery segment and help subscribers find differentiated AR experiences.

While telecom companies do not stand great monetization opportunities directly from AR presently, they can leverage AR to drive better operational excellence with improved network inspection/maintenance, repairs, inventory management, workforce training, customer service, etc. using AR-based remote assistance.

Interestingly, the rise of digital solutions and the pursuant push towards digital transformation also demands a convergence between IT and telecom. Whether it is IoT, CPaaS, Edge computing, RCS, or the use of immersive technologies such as AR and VR, the telecom sector has a role to play as the enabler of everything.

 

 

Top